Welcome to the Poundstretcher Privacy Policy. We are committed to respecting and protecting your data and privacy. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you, and there is information on how we process data in stores too.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

1. Important information and who we are

Controller

Poundstretcher Limited is the controller and responsible for your personal data (collectively referred to as “Poundstretcher”, "we", "us" or "our" in this privacy notice).

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.

Contact details

Our full details are:

Full name of legal entity: Poundstretcher Limited

Email address:  marketing@poundstretcher.co.uk

Postal address:

Poundstretcher Limited

Desford Rd, Kirby Muxloe,

Newtown Unthank,

Leicester, LE92BJ.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

This version was last updated on November 11, 2025 and historic versions can be obtained by contacting us.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

We may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are aware of any changes.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. The data we collect about you

When you visit our website, we may collect and process information which has been provided by you to us. This may include:

• Your name (when signing up to our email newsletter, entering a competition, submitting a contract form, or registering to apply for vacancies at Poundstretcher);
• Your contact information including email address, phone number and postal address (when signing up to our email newsletter, entering a competition, submitting a contact us form, or registering to apply for vacancies at Poundstretcher);
• Your internet protocol address and details of your browsing activity during visits to our website (IP addresses are anonymised), including traffic and location data (see Cookies section below for more information);
• When applying for vacancies, your CV; contents of which may include contact information (address and telephone number), education history, qualifications, employment history, medical information, information relating to criminal offences and referee name and contact information (we may request further information relating to your application, such as salary expectations and right to work in the UK).
• When communicating with our support centre, we will record your contact details so that we can liaise with you and we may use those details to liaise with any regulatory body such as the ICO, trading standards or the Police,
• When visiting our stores we operate CCTV in all of our stores and facial recognition software in some of our stores to support the investigation and detection of crime, which will record your image temporarily. Please see our CCTV policy for further details.  

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences other than if we have to engage with regulatory bodies, such as the Police. For example, in stores where we use facial recognition to detect crime, then we may share this information with third parties such as other retailers and the Police, so that they can identify, investigate and prosecute any crimes committed in our stores or against our colleagues.

This website is not intended for children, and we do not knowingly collect data relating to children.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions

• You may give us your personal data by filling in forms or by corresponding with us by email or otherwise. This includes personal data you provide when you: apply for a job with us; 
• complete a contact us form;
• subscribe to our publications;
• request marketing to be sent to you;
• enter a competition, promotion or survey;
• give us some feedback;
• communicate with our customer services team; or
• visit our store

Automated technologies or interactions

• As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.

Third parties or publicly available sources

We may receive personal data about you from various third parties as set out below:

• Technical data from analytics providers such as Google based outside the EU
  Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

See our glossary below to find out more about the types of lawful basis that we will rely on to process your personal data.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email &/or text message. You have the right to withdraw consent to marketing at any time by contacting us via email at marketing@poundstretcher.co.uk

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have consented to do so and you have not opted out of receiving that marketing.

We use MailChimp to send marketing information to you, when you have consented to receive these. You can opt out of our MailChimp mailing lists at any time by using the unsubscribe link included in every email you receive. When you subscribe to our mailing lists via MailChimp, the information you provide will be stored by MailChimp in accordance with their privacy policy and terms

Opting out

You can ask us to stop sending you marketing messages at any time by emailing us at marketing@poundstretcher.co.uk or by clicking unsubscribe at the bottom of any one of our marketing emails. 

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of other transactions.